Returns & Refund Policy

1. Return Requests

Linevox.shop wants customers to feel satisfied with their purchases. If you are not fully satisfied with an eligible physical item, you may request a return or exchange within 30 days after delivery.

Before sending anything back, you must contact us. Return requests must be approved in advance by email.

If your request is accepted, we will provide:

  • A prepaid return shipping label.

  • Packing instructions.

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package.

Returns sent without prior approval will not be accepted or processed.

2. Conditions for Eligibility

For a return to qualify, the item must:

  • Be unused and remain in its original condition.

  • Include all original packaging, accessories, and included components.

  • Be accompanied by proof of purchase, such as an order confirmation or receipt.

  • Not be customized beyond the standard options shown on the product page.

3. Items Excluded from Returns

The following items are not eligible for return:

  • Personalized or custom-made products, including items with custom text or images.

  • Final sale or clearance merchandise.

  • Products damaged after delivery through misuse, mishandling, or improper care.

4. Damaged, Incomplete, or Incorrect Orders

Please contact us as soon as possible if your order arrives damaged, incomplete, or incorrect.

This includes:

  • Damage to the item or its packaging.

  • An incorrect size, color, or design.

  • Missing parts or included components.

After reviewing the issue, we will arrange an appropriate resolution.

5. Exchanges

If you would like to exchange an item, first complete the return process for the original product and then place a separate new order.

Once the original return has been approved, any eligible credit may be applied toward the replacement purchase.

6. Inspection and Refund Schedule

After your return is received, inspection generally takes 3–5 business days. We will then notify you of the approval status.

If the return is approved, the refund will be issued to your original payment method within 5–7 business days.

Depending on your bank or payment provider, an additional 3–10 business days may be required before the funds appear in your account.

7. Contact Information

For questions about returns, refunds, or exchanges, please contact us using the details below.

Store: Linevox.shop
Email: contact@linevox.shop
Phone: +1 864 831 7413
Address: 106 Irby Ave, Laurens, SC 29360, USA